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This component is designed specifically for organisations needing
to boost their tourism potential, whether on a country, destination or
individual basis.
As both a training and an operational tourism organisation, PW
International is constantly researching training and development needs to
improve performances. We have been, and still are, instrumental in helping
develop successful strategies to properties and attractions around the world.
For the FIT market, the attraction for tourists to come,
and keep coming, is the infrastructure and the standards of its hospitality,
entertainment and attractions. After all, these are the resources that tourists
use on a daily basis!
For the MICE market, I think we would all accept it is
value for money, service and the "wow" factor. |
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Another consideration is the behaviour of officials towards
tourists such as customs, immigration, airport officials, police etc.,
who can have a great effect on the reputation of a country and whether tourists
will visit and return regularly. We offer training and seminars to such
organisations in order to help them to be "tourist friendly without losing
authority"
Our programmes are delivered in the most effective way possible.
For countries and destinations who want to develop or improve their tourism
strategy, we offer full programmes lasting from a few days to two or three
years. Contact usto discuss your requirements.
Other programmes we design for individual properties and
attractions. These are delivered in the most effective format for that
programme whether it be a classroom course for a group of organisations, a
consultancy to key people or coaching of individual staff members on the
job. |
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Some of the programmes that have been developed based on tried and
tested methods evolved from in depth research and ongoing assessment in various
parts of the world, include:-
- Assessment and evaluation of existing tourism businesses
against world class standards.
- A complete programme to develop and improve tourism
particularly for emerging nations who have identified tourism as an important
activity to create wealth and jobs.
- Provision of training and consultancy for existing tourism
small businesses - restaurants, private hotels, attractions, game parks and
lodges, museums, cafes etc..
- Setting up of internationally recognised quality and customer
care standards.
- Training local trainers to cascade our programmes in
country.
- Creation and development of central and area training and
development units capable of ongoing professional help to tourism businesses
within their areas.
- Business Skills Seminars for management and staff, particularly
hotel chains.
- Acting as a "Mystery Shopper" followed by a report on findings
and proposals for improvement to international standards.
- Training for personnel from tourism organisations who will be
staffing stands at international shows and exhibitions in order to maximise
their appropriate skills so increasing the opportunity to make sales,
- Training and development for Destination Management Companies
(DMC's), Ground Handlers and Incoming Tourism Operators to enhance their
marketing and customer service skills in order to provide better client based
programmes from various countries.
- Marketing programmes for organisations to attract overseas
visitors and guests. These often include arranging educational and
familiarisation trips for qualified potential buyers or those influencing
customers.
- Training for Frontier Officials - Customs, Immigration, Port
and Airport employees, Police etc.
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